How CRM software benefits business
Customer relationship management is on target to be a $36 billion market by 2017, overtaking enterprise resource planning as the most significant enterprise tool.
Business software selection specialist Capterra has surveyed over 500 users of CRM in the US to determine the ways they find, buy and use their software.
Consumers are ready to accept Identity 3.0
There's always a trade off between access and security. Identity management specialist Gigya has released its latest State of Consumer Privacy & Personalization report looking at consumer attitudes surrounding data privacy.
A key finding is a growing willingness to accept next-generation authentication methods known as 'Identity 3.0'. Biometric technologies are emerging as a popular option for signing in. The study shows 41 percent of consumers have a high level of comfort logging in to a site or mobile app using a thumbprint or face/eye scan.
Pssstt! Wanna host some malware?
Whilst it's the hacks and the data breaches and the information thefts that grab the headlines, no one ever mentions the technology that lies behind them.
Where do the bad guys host their malware and where do they keep their stolen information? Like any legitimate online businesses, cybercriminals need a reliable, high availability hosting infrastructure.
Two-thirds of time spent responding to malware alerts is wasted
Organizations are increasingly bombarded with malware reports and that can lead to wasted time dealing with false alarms or minor issues.
A new report from The Ponemon Institute, commissioned by breach defense specialist Damballa, reveals that two-thirds of the time spent by security staff responding to malware alerts is wasted because of faulty intelligence.
New software provides simplified view of IT assets
For large companies keeping on top of IT assets and software licenses can be a complex and time consuming process.
IT management company LANDESK is releasing a new version of its IT Asset Management (ITAM) Suite which provides a simplified view of assets in one central place via a LANDESK Workspace, putting decision-making data at the fingertips of managers.
Machine learning simplifies managing VMware environments
With a mix of on-site, virtual and hybrid environments, today's IT systems are increasingly complex and time consuming to manage. Yet traditional monitoring tools can result in information overload.
For businesses using VMware environments, SIOS Technology Corp is launching a new solution that applies machine learning techniques to IT analytics.
77 percent of people are open to using password alternatives
The username and password combination has been with us for a long time, but we're increasingly seeing its shortcomings for protecting sensitive data.
A new survey of 24,000 consumers across six continents by technology services and consulting company Accenture reveals that 60 percent of consumers find passwords cumbersome and more than three-quarters worldwide would be open to using alternatives.
Android users know about vulnerabilities but aren't taking precautions
Although the majority of consumers are well aware of potential malware attacks on the Android platform, and they overwhelmingly understand the importance of mobile security, they're still not taking the steps needed to safeguard their devices and they’re reluctant to pay for protection.
This is among the findings of a new survey of more than 100 Android users from Chinese company 360 Security. It shows that Android mobile users worry most about untrustworthy apps (27 percent), online payments (20 percent), and hackers (13 percent).
How malware and gaming have grown up in parallel
Since the advent of personal computing, games and malware have developed more or less side by side. Today the world of gaming has become intertwined with malware as cyber criminals have turned game theft into something much more lucrative.
The digital world, as we know it today, can be a dangerous place, to bring these issues to light anti-malware company Webroot has teamed up with the new movie PIXELS, released on July 24, to issue an infographic on the history of malware and gaming.
App performance shapes consumer perception of retailers
A new survey reveals that shoppers are not forgiving of their favorite retailers or brands when their mobile apps aren't working as they should. According to the results 70 percent of consumers say the performance of a mobile app impacts their perception of the retailer.
The survey by application intelligence specialist AppDynamics spoke to 4,000 smartphone and tablet owners in the UK, US, France and Germany. It shows that 20 percent admit to making purchases on their phone while at work in front of their computer.
IBM research promises 50 percent improvement in processor performance
Moore's Law, the rule describing the steady growth of computing power, seems to have been under threat of late. But work by an alliance led by IBM research could see it safe for a few years yet.
Researchers have produced the first 7nm (nanometre -- one billionth of a meter) test chips. What does this mean? Current chips have components with a width of 14 or 20nm so a 7nm chip will allow many more components to be included.
How personal devices are changing the American workplace
We're all familiar with the idea of BYOD and allowing employees to use their own devices for work. But how much impact is it having out in the real world workplace?
Workspace as a service provider Workspot has produced an infographic based on a survey of 500 US workers sheds some interesting light on things. High numbers of Americans are using their own devices for work, with 64 percent admitting that they sometimes do so. Those that do use their own devices do so for between 10 and 30 percent of the work day.
Choosing the best software for your business [Q&A]
Selecting software is one of the most crucial decisions that many enterprises have to make. The right choice can make all of the difference between success and failure.
However, finding impartial advice on the pros and cons of various business packages can be difficult. Could crowd sourcing of opinions provide an answer? The people behind software review platform G2 Crowd definitely think so. We spoke to company president Tim Handorf to find out more.
Google Apps vs Office 365 in the workplace
Google and Microsoft are the two big players in the cloud office suite market. But what do the customers of each look like and how are they implementing and using the software?
Cloud management specialist BetterCloud has released the results of a survey of 1,500 IT professionals looking at customers of both systems, the age and size of their companies, cost-savings for each, and when companies will achieve 100 percent cloud use.
Microsoft to shed over 7,000 jobs in revamp of phone business
Just over a week on from Microsoft's announcement that it was getting out of the display advertising business with the loss of 1,200 jobs, the company's CEO is wielding his ax again.
This time up to 7,800 jobs are set to go in the company's phone hardware business as it says that the future prospects for the segment are, "...below original expectations".
Ian's Bio
Ian spent almost 20 years working with computers before he discovered that writing about them was easier than fixing them. Since then he's written for a number of computer magazines and is a former editor of PC Utilities. Follow him on Mastodon
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